Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, set up events, or contact our support team. This includes name, email address, and payment information.

We also collect information about attendees that you provide or that attendees enter through your registration forms, including names, email addresses, and any custom fields you've configured.

We automatically collect certain technical information when you use our services, including IP addresses, browser type, device identifiers, log data, and cookies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process transactions and send you related information; send you technical notices, updates, and support messages; respond to your comments and questions; and monitor and analyze trends and usage.

We do not sell your personal data or your attendees' data to third parties. We do not use attendee data for advertising purposes.

Data Sharing

We share your information with third-party vendors and service providers that perform services on our behalf — such as payment processing, cloud hosting, and email delivery — only to the extent necessary to perform those services.

We may disclose your information if required by law, regulation, legal process, or governmental request. We will notify you of such a request unless prohibited from doing so by law.

Data Retention

We retain your account data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Attendee data associated with your events is retained for as long as you maintain your account. You may delete individual attendee records at any time via the dashboard or API.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted at rest using AES-256 and in transit using TLS 1.3.

EventoGate is SOC 2 Type II certified. Webhook payloads are signed with HMAC-SHA256 so you can verify authenticity. All account actions are logged in a tamper-evident audit trail.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your data; the right to restrict or object to processing; and the right to data portability.

To exercise any of these rights, please contact us at privacy@eventogate.com. We will respond to your request within 30 days.

Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our service may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, for material changes, by sending you an email. Changes are effective when posted.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

EventoGate Email: privacy@eventogate.com

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.